Refund policy

Returns
A request for a return must be made within 14 working days of receiving an order or once the first attempt at delivery has been made. Authorised returns must be received within 14 days to remain valid for a refund.

To be eligible for a return, the item{s} must be unused and in its original packaging. Items that do not meet this criteria, the time limit, or are non-returnable, will be declined.

Buyers are responsible for return postage costs and are advised to return items via a tracked method; lost returns cannot be refunded.

Non-returnable Items
Sale, samples and commissioned or personalised items.

How To Return An Item
To request a return you must email me first at hello@pipparyan.com. Any items returned without contacting the shop first may be exempt from receiving a refund. Once you have received a confirmation email, please return your order to: Pippa Ryan, 40 Chelmsford Road, London, E11 1BS.

Receiving A Refund
Once your return has been received and checked, an email will be sent to inform you of whether a refund has been approved or rejected. If approved, credit will be applied to your original method of payment within 14 working days.

Faulty Items
If you believe your order to be faulty, please contact me immediately to report the fault and follow the returns information provided. All suspected faulty items must be returned for inspection within 7 days of reporting the fault.

Lost Orders
Lost items are extremely rare, though occasionally items can take longer to arrive than expected. Proof of postage is always obtained and sent to customers in their shipping confirmation.

If you think your purchase may be lost, please check first with your local sorting office and neighbours with whom the parcel may have been left.  If you have checked these options and your parcel still cannot be found please email us for more information.

International Orders
I do not offer international shipping online, if you are interested in an item please send me an email and I would be happy to get a shopping cost for you. Please note that all parcels will be shipped DDU, which means that all duties, customs and handling fees will be paid by the customer upon delivery of goods. To reiterate, Pippa Ryan is not responsible for paying any of the duties and customs charges you may be charged.